Refund policy

Refund Terms & Conditions

At Perfect Pricee, we strive to ensure complete satisfaction with every purchase across all our brands. Please read the refund terms carefully, as they vary by brand.

Ji & Ja and Perfect Pricee Brands

Eligibility for Refunds

Refunds are applicable in the following cases:

Product received is defective or damaged
Wrong product delivered
Product not delivered within the committed timeframe

Non-Refundable Items

Items returned after 7 days of delivery
Products without original packaging or proof of purchase

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.

Kunya Brand — Customised & Made-to-Order Products

Please note: All Kunya products are made to order and are fully customised as per your specifications. As a result, refunds are not applicable on Kunya orders.

Before your order is shipped, a digital preview of your customised product will be shared with you for approval. Once the preview is approved and the product is dispatched, no refund requests will be entertained.

Replacement Policy for Kunya

A replacement (not refund) may be considered only in the following cases:

You received the wrong product (different from what was approved in the preview)
The product arrived in a damaged condition

Mandatory requirement for replacement claims: You must provide a video of the shipment being opened (unboxing video) clearly showing the damaged or incorrect product. Claims made without an unboxing video will not be accepted. The video must be recorded from the moment of opening the sealed package without any cuts or interruptions.

To raise a replacement request, please contact us via our Contact Us page within 48 hours of delivery.