Refund Terms & Conditions

At Perfect Pricee, we strive to ensure complete satisfaction with every purchase across all our brands. Please read the refund terms carefully, as they vary by brand.

Ji & Ja and Perfect Pricee — Refund Policy

Eligibility for Refunds

Refunds are applicable in the following cases:

Product received is defective or damaged
Wrong product delivered
Product not delivered within the committed timeframe

Non-Refundable Items

Items returned after 7 days of delivery
Products without original packaging or proof of purchase

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.

Kunya — Customised & Made-to-Order Products

All Kunya products are made to order and fully customised to your specifications. Returns and refunds are not applicable on Kunya orders.

Before your order is shipped, a digital preview of your customised product will be shared for your approval. Once approved and dispatched, no refund requests will be entertained.

Replacement Policy

A replacement (not a refund) may be considered only if:

You received the wrong product (different from the approved preview)
The product arrived in a damaged condition

An unboxing video is required for all replacement claims — recorded from the moment of opening the sealed package, without cuts or interruptions. Claims without an unboxing video will not be accepted.

To raise a replacement request, please contact us within 48 hours of delivery.